SR. IT SPECIALIST (MicroDental California, Livermore, CA)

Information Technology
Written By Career Manager

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Sr. IT Specialist with working experience with several operating systems and software applications to join our talented team on-site in Livermore, California.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Key Skills and Requirements:

  • Working experience/expertise with Azure Active Directory (AD) administration

  • Expertise in IT security protocols, firewalls, and threat management.

  • Experience with Exchange calendar/shared folder permissions and delegation

  • Ability to create queries and manage user accounts

  • Configure and support email migrations, user profiles, and mailboxes.

  • Proficient in PowerShell, VB Script, Perl, Python, Shell

  • Virtual environment experience, especially VMWare

  • Skills to regularly test backups and verify data integrity to ensure successful recovery.

  • Experience with Windows Server 2012R2, 2016, and 2019

Responsibilities:

  • Provide onsite and remote technical support to end users

  • Assist in creating and maintaining departmental procedures, workflows and metrics to optimize departmental efficiency

  • Provide Active Directory support for users, security and distribution groups

  • Troubleshoot and resolve escalated Help Desk issues relating to MS O365 and dental applications and software systems

  • Troubleshoot EMC Avamar backup solutions

  • All other duties as assigned or as otherwise required

Qualifications:

  • Minimum of 6 years’ experience working in an IT or Sr. IT Specialist position required

  • Clear and effective communicator with the ability to present technical information

  • Familiarity with troubleshooting user access, mail flow issues, and office 365 performance

  • Detail-oriented, organized and thorough while creatively finding solutions to problems and optimizing processes

  • Bachelor’s degree in IT/computer science or equivalent working experience

Pay: $42.00 - $44.00 per hour

*All new hires will be required to pass our standard employee background check*

Career Manager
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